SHOPPING INFORMATION
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Shipping methods
Free shipping when shopping for over 10,000 yen
Delivery methods and shipping fee
"Yamato Transport" is used for deliveries within Japan.
* Shipping company cannot be requested.
Freight charge
600 yen within Japan
* A separate fee will be charged for Okinawa and some remote islands.
Please note that you will be charged a fee if you place an order by cash on delivery.
Overseas shipments will be delivered by EMS.
* Due to Covid-19, international shipments are suspended for some areas.
We will ship by "Yamato International Takkyubin" for areas that cannot be shipped by EMS.
Please click here to find out countries that are available to be shipped by EMS.
・Shipping costs are based on Japan Post's EMS price list. Please refer here
・In the case of EMS, your order should be delivered within 3 to 7 business days. Please note that delays may occur due to the situation in the destination country such as natural disasters and customs clearance conditions.
・Please note that we do not accept returns or exchanges for products that have already been shipped overseas in any case. On the other hand, we accept cancellations and changes made before shipping including change of destination to Japan. Please contact us at info@liberaiders.jp.Orders placed before 16:00 JST will be shipped the same day
Orders will be shipped the same day if the order is made by 16:00 JST on business days (Excluding Saturdays, Sundays, holidays, and long vacations, etc.). Payments made by bank transfer will be shipped after the payment is confirmed.
*Please note that orders placed after 16:00 JST will be shipped the next day.Delivery date and time can be specified
Please do not choose the scheduled delivery shipping method if you would like your items to be delivered as quickly as possible.
* Since shipping companies are closed on Saturdays, Sundays, holidays, and long holidays, orders placed on weekends will be dispatched after they return to business. Although you can still select the date and time on our system, it may not arrive at the chosen date or time.
For scheduled delivery, please choose one from the following time slots (JST).
●Morning (8:00 to 12:00) ●14:00 to 16:00
●16:00 to 18:00 ●18:00 to 20:00 ●19:00 to 21:00
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Payment methods
Credit card (One-time payment)
You can make easy and secure payments immediately with your credit card.
The handling fee is covered by us. Your information is securely transmitted with SSL, which is a standard security function that has no risk of information being stolen by a third party.Bank transfer (prepayment)
Please transfer the total amount to the following account and the transfer fee will be paid by the customer.
Bank name: Resona Bank
Branch name: Kashiba branch
Account number (General account): 0327431
Account name: ニュートロン(Neutron)
There will not be a payment confirmation email sent after the transfer. We will send you a shipping confirmation email when the product is shipped as a confirmation of payment .
* Please make payment within 5 days after placing your order. If payment is not made within the deadline, it will be cancelled automatically.Cash on delivery (cash)
Cash on delivery fee: 400 yen
Please make the payment directly to the delivery man when you receive the item.
In addition to cash payment at the time of delivery, payment by credit card or debit card is also possible. Please contact the delivery person.
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Return and Exchange Policy
・We cannot accept returns or exchanges of SALES products, reserved products, or products that have a description of "No returns or exchanges" in the product description or precautions.
・If you wish to return or exchange the item, please be sure to contact us by email (info@liberaiders.jp) or telephone (03-5785-4672) within 3 days after receiving the item.
・If you send us an inquiry email regarding returning or exchanging an item, we will reply within 24 hours (in the case of holiday, we will reply on our first working day). Please do not return the product before we confirm your email. If you are in a hurry, please contact us by phone.
・Please make sure the returned or exchanged product will arrive at our company within one week from the date of contact (in the case of e-mail, the date counts from our reply). Late returns or exchanges will not be accepted.
・When returning an item, please make sure to use the delivery method that keeps the arrival and departure records (Takkyubin, Yu-Pack, etc.). * Please do not use regular mail.
・Returns or exchanges will not be accepted if the product is used or damaged, if the packaging and tags are removed or dirty. It will also not be accepted if the packing condition is different from the one at the time of delivery, or if the product is placed in another bag.
・We do our best to ensure the quality of the product. However if the product is initially defective or the product is shipped incorrectly, please contact us within 3 days after the product arrives.
*Please note that the actual color of the product may differ depending on the device you are using. The size of the product you see on our website may be slightly different from the actual product.
